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Privacy and Security
Feelove is affirmatively committing to privacy. For what is stated below, explains the procedures and handling of how we treat gathered information and for this website (the "Website") and use of our service ("Service"). With your consent to the terms and conditions stated in this document of Privacy Policy, you are agreeing the terms, conditions and notices contented and referred herein. We reserve the right to modify this document of Privacy Policy at any time. And should there be any changes made, a notification will be posted to our website and automatically become effective without further notices. Your continued use of our Website constitutes your acceptance of such changes. Accordingly, you should review this document of Privacy Policy from time to time for changes. However, for changes that are applicable to local law, we will specifically obtain your consent through email communications. Unless we have obtained your consent to the updated policy, your personal data will be processed in accordance with the privacy policy in effect at the time of your acceptance of this policy.

The English text of the Privacy Policy shall be the official version and if for any reason the translated text is incorrect, or misleading, the English text shall prevail; as in applicable to local law.

1. What kind of data will be collected and what are they for?

Your personal data could be obtained in various ways mostly when you register with us on the website. We categorize the collected personal data into two types: personally identifiable information and non-personally identifiable information which is also referred to as aggregate and anonymous data. Some of the collected data may concern health, ethnicity, sex life or other information which may be considered as sensitive.

The following personal data is collected on our website.

(i) In order to establish an Ad Profile on the website we require that you submit, User name/pseudonym, postal code & country, date of birth, desired length of a relationship, height, weight, sex, hobbies and email address. This data is collected in order to identify suitable members and put them in touch with you as well as to improve our Site and Service. You yourself decide what information appears in your profile. Personal information that may identify you is not permitted on your Ad Profile. Please note that you may upload photos to your Ad Profile. The type of photos you upload may clearly identify you. The data is also collected for commercial, promotional, advertising and business purposes;

(ii) When you order credits we and/or our third party affiliates and payment processors, process financial information required for the payment transaction, such as name, address and your credit card data (such as number, issuing institution and expiry date) or account details (account holder, account number, sort code, institution).

(iii) Information set out under section 2 below.

2. What information do you gather automatically from visitors?

We use your IP address (the series of numbers associated with your individual computer) to help us maintain our site, identify problems with our server and to provide you with an enhanced experience. We do use cookies to identify traffic that comes through advertising and to facilitate a more user friendly experience. Cookies are small pieces of information that a web site places on your computer's hard drive so we know it's you when you visit. This helps us to create a personalized experience for you when you visit our site. The use of cookies is a very common practice on the Internet and provides for a more customized user experience of the Website. If you are uncomfortable with this, you can disable all cookies through your browser settings. However, should you choose to disable all cookies, this will impact and/or prevent your ability to access and use the Service.

3. How will this information be used and who has access to it?

Non-PII

Your Non-PII is used to personalize your experience, allow other members to find you through a search, to compose your personal profile - which is associated with a pseudonymous identity you have created - and to deliver targeted advertising and promotional offers to you from external companies that are of the highest relevance to your demographic profile. We may share some of this information for our own analysis and research purposes with our professional advisors or consultants and third party partners.

PII

The PII we collect from you is used in the course of providing our service to you and to improve the content and functionality of our Website or customize the layout of our pages for each individual member. We may use your contact information to send you valuable updates and timely notices of promotions and mailbox status reports. We may also use your PII to send electronic mail to you, for informing you of changes or additions to the Service, or of any Whispark products and services.

You are aware that we may share, and you hereby consent to our sharing of, the personal data we collect to our affiliated companies and to any non-affiliated third party as provided below:

Financial Information

Under some circumstances we may require certain financial information. We use this financial information to bill you for use of our services and products. By making a purchase, or engaging in any other kind of activity or transaction that uses financial information on the Website, you consent to our providing of your financial information to our service providers and to such third parties as we determine necessary to support and process your activities and transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies, data processing companies and banking institutions used to process and support your transaction or activity. To receive information regarding our third party processors please contact us using the information below.

Trusted Third-Parties

We may disclose your PII to respond to law enforcement requests; or where required by applicable laws, court orders, or government regulations; or to protect against misuse or unauthorized use of our site; or to protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

Transfer to a third country

When personal data is shared with our Affiliates, Trusted Third Parties or other entities stated in this document the personal data may be transferred to a third country outside the EEA. Wherever your personal information is transferred, stored or processed by us, we will take all reasonable steps designed to safeguard the privacy of your personal information.

4. How long do you keep the information I've provided you?

We keep the information you have given us for as long as your Ad Profile stays active or hidden or is allowed by applicable local law. Accessing and updating your email notification preferences, personal information and public information You have the opportunity to opt-out of certain communications and modify personal information or demographic information you have provided to us, and to hide information visible to the public users of the Website at any time by going to the ‘Edit Profile’ sections on your Ad Profile.

Please be aware that it may take several hours for any custom changes you make to take effect on the public areas of the system. Please also note that changing or deleting your information through the 'Edit Profile' of the system, or opting-out of email notifications from us, will only change or delete the data in our database for the purpose of future activities and communications. These changes and deletions will not change or delete information or emails that are queued to be sent or have already been sent.

5. Unsolicited Contact (SPAM)

Feelove, our affiliates and our channel partners do not send unsolicited email at any time. However you hereby consent to receive email messages to the email address you register on your Ad Profile e.g. for marketing purposes and from members. You may opt-out of receiving email messages at any time by adjusting your settings or sending a request to our Customer Support Team.

6. Do you monitor online behavior?

Our users communicate with each other through on-site Mail Messaging and Instant Messaging. While we do not, as a rule, moderate or monitor members' private exchanges, we reserve the right to do so if we suspect users of being under the age of 18 or of using our service for the purpose of solicitation or any other violation of our Terms & Conditions or Privacy Statement. Submissions that appear on the public area of the site are moderated and, if necessary, we reserve the right to edit, delete, remove or not use any communication on a public area of the site.

7. Security

We treat data as an asset that must be protected against loss and unauthorized access. To safeguard the confidentiality and security of your PII, we use industry standard practices and technologies including but not limited to "firewalls", encrypted transmission via SSL (Secure Socket Layer) and strong data encryption of sensitive personal and/or financial information when it is stored to disk.

8. Right to access Information

You are entitled to upon request and without cost receive information with regards to whether and in what way personal information regarding you is processed. If you wish to receive such information, please contact us at our contact details below. We may require you to provide verification of your identity to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under applicable current data protection legislation.

9. General

Please note that by accepting this Privacy Policy you consent to receiving targeted advertisement by electronic means from Feelove, its Affiliates and the Trusted Third Parties and to have your personal data to be communicated to Feelove's Affiliates for the purposes of such communication. Your data will be kept in a data file controlled by Us. You are also entitled to access, rectify your personal information, object or cancel the processing operations by using the Contact Form of Feelove.

To contact us concerning Privacy issues, please use the Contact Form for further enquiry.